Multi-Office Operations
Offices as teams, one process, partner visibility across all of it.
Multi-office firms / Capacity Planning
Know which office is drowning
Capacity questions get answered by whoever sounds most stressed on the partner call. Cranston shows the actual load: what each team has in flight, what is backing up, and where. Moving work or people becomes a decision made on evidence.
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Live workload by team
Backlogs visible as they form
Staffing decisions made on data
How workload becomes visible
The overview, read as a staffing instrument.
Load per team, live
Returns in flight, closes open, and items awaiting review, broken out by team. This is the real distribution of work.
Backlogs show early
Work piling at review or stalled on documents is visible when it is a day deep, while shifting it still helps.
The baseline moves too
With Cranston doing the first pass, each person carries more clients, so the capacity math itself changes before the hiring question comes up.
Capacity questions
Yes. Because the process is standardized, a return moved to another team gets prepared and documented the same way.
